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Unruly Passenger Course
Topics
- Introduction of complete course
- Definition
- Statistics
- Regulations and requirements - national and international
- Threat risk and analysis
- Profile of potential perpetrators of unlawful act of interference
- Psychology / behavioural science - unruly passenger
- Anticipation and prevention
- Case studies
- Conflict management/de-escalation techniques
- Defusing of situation - verbally and physically
- Unruly passenger program
- Categorization and response - unruly passenger
- Crew procedures and recommendations - unruly passenger
- Self defense
- Restraint devices and their use
- Practical exercises - unruly passenger
- Course evaluation
- Course summary
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