A two-day course designed specifically for the aviation industry, airline industry employees and in compliance with the U.S. Government´s Family Assistance Act.

This same comprehensive and custom solution has been successfully implemented at JFK International Airport. In addition, the PANYNJ, NTSB, TSA, ARC, Condon & Forsyth (the leading aviation firm worldwide), JFK/IAT, the Ramada Hotel and the media have been consulted in the development of this course.

Course Description
NASTEC International´s interactive course provides practical, hands-on tools and information to help attendees better prepare to handle a crisis situation. They will learn all aspects of crisis management including dealing with passenger survivors, family members and employees, as well as the media. This detailed course will help attendees meet complex emotional and logistical needs of families and affected passengers of a crisis.

Training Course Outline | Day 1

• Introduction
• Human Behavior in Emergency Situations
• Federal Family Assistance Plan for Aviation Disaster
  Airline Responsibilities under the Family Assistance Act
  (Condon & Forsythe LLP)
• Assessing the Needs of Survivors and Families
• Media Training The Marino Organization
• Tabletop: Defining the Client and his Needs

Training Course Outline | Day 2

• Introduction
• Working with Survivors and Families
• Tabletop: Working with Families and Survivors
• JFK IAT Airline Emergency Facilities at Terminal
  John DeFelice, VP Safety & Security
• Tour Emergency Facilities, JFK Port Authority
  Robert Junge, Manager, Airport Operations Division
• Helping the Helper
• Summary

Who Should Attend

• Airline Emergency Managers
• Airport Managers
• Risk Management
• Station Managers
• Trainers
• Airport Passenger Service Personnel
• Flight Attendant Base Managers
• Chief Pilots
• Emergency Responders
• Clergy
• Security Staff
• Administrative Staff

Course Fee | $200 per person

Class Dates & Times:
March 27th and March 28th 06:00AM - 14:00PM
March 29th and 30th 08:00AM - 16:00PM

Location | Swissport Training Facility
Bldg. 151 / Room: TBD